Bob was a legend.
He had worn so many hats with the company: Operations, seasonal businesses, auditor.
He knew what happened,
why it happened.
how it happened,
why it broke,
how to fix it.
He relocated when the company moved the corporate offices.
He took his turn ‘on call’ during the holidays.
And retail holiday time is no picnic for the support teams.
He hid when it was Take Your Child to Work Day,
and managed not to lose his temper
when he learned I’d labeled his closed door ‘Harry Potter Lived Here!’
He enthusiastically took part in Frosty Fridays, when we would splurge for the frozen treats for everyone.
He went to the regional DM and Store meetings,
and would be both the first and the last person on the dance floor after dinner.
He’d come and remind me that it was time to take a break when everyone got together for lunch.
For one of his work anniversaries we made dozens of copies of his headshot from an old corporate directory and hid them EVERYWHERE.
We’d find them for weeks and weeks; open a drawer for a pen and there was Bob.
Need the whiteboard?
Open the cover and there was Bob.
Bob was honored with a Core Values award.
During the ceremony, the department head reads the reasons why the person is being recognized.
The name comes last- the suspense was always fun as we tried to guess who it is.
The Operations honoree was described in many ways,
but once we heard
‘He’s a Brain in a Box’, we knew it was Bob.
He was the go-to.
He’d help answer the questions.
He was invaluable.
He was legendary.
Within two years his job was eliminated.
The company was floundering,
Jobs were ‘consolidated’.
Overhead was cut.
It wasn’t personal.
It felt personal.
Not just its Brain left the building that day; part of our heart walked out with him.
I thought about Bob last month,
during a manager meeting at the company where I now work.
My boss referred to me several time over those couple of days.
He said I ‘knew everything’.
(Want to wake up my imposter syndrome? Say that I know everything.)
I know a bunch of things.
What I don’t know I can usually either figure out or get help from the correct person.
I don’t mind telling the truth when I don’t know something.
I like learning new things.
(We used to have Learn New Thing Day back when I worked with Bob…)
I’m glad to help when I can.
Part of my goal each day is to answer questions before the people I support ever think of them.
One of my more share-able nicknames is The Oracle, but I’m looking to pass that one along.
(Another is the Store Whisperer.. I kinda like that one.)
But, I’m no Bob.
I’m no Brain in a Box.
And even if I was,
even if I had the knowledge and heart that he had,
it only goes so far.
I crave security.
After the last rocket ship days of Borders, I crave stability.
But there is no real sure-thing.
As that great sage,
that speaker of wisdom Heidi Klum says
‘One day you’re in, and one day you’re out.’
I know this.
Let’s just say I’ve been working a long time and I’ve seen things.
So I do my best.
And then I try to get better.
Try to bring other along, too.
I learn, and question, and keep on keeping on.
And I’ll keep smiling if you say I know everything.
We both know I have a lot to learn… and I have every intention of doing just that.
(This post is part of the #31DaysofWritingChallenge2019… and dedicated to Bob Childs.)